5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of continuing quality control procedures.
Safety guard companies are unlike any vendor that a property supervisor usually hires. If you hire a painter, then you are able to see whether or not they are doing their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine if the guard organization is doing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it’s crucial to implement a method of verification and quality control to make sure that problems connected with the lack of performing these tasks do not begin to happen.
In this article we will talk five (5) easy actions to enhancing your security guard service and achieving everything you picture as your ideal retail security Dagenham.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined amount of training before they can begin working as security guards. If your state is one of these states, make sure that your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that’s being provided by your security provider and inquire does it seem adequate.
Additionally, is your security guard company performing history and drug screenings on all of your defenses until they send them to your property? If they’re, they ought to be providing you with verifications. If not, why?
Another superb method to display if the guard is a fantastic match for your property is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial dialogue can tell you a good deal about what to expect from this shield and it gives you a chance to request another shield if you think that it is essential.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every shield to the company itself, in many circumstances the guard’s orientation to his assigned property is not as complete. We predict the orientation for the assigned property”Website Specific Training”. Learn What your website specific training resembles:
• Can it happen at your premises?
• Just how long is each new officer trained?
• Just how long can the security company double lender?
• How thoroughly are your article orders explained?
Determine the answer to each of these questions and be certain that they fit with what you feel is adequate. You should even consider sitting in on your security guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Guard supervision is one of the more important factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their job is not important and they begin to find themselves as not as a part of the security team. When guards do not feel like part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors may not be included. If your contract does not require onsite oversight, how can your security guard company remotely supervise its guards? Outside the normal security company field manager spot checks, the 2 methods of remote supervision that prove most successful are: Officer Check-Ins
If your guards must produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems provide a remote way of tracking the guards while they’re in your premises. These tracking systems allow the security guard company to monitor the time and log the action of these guards while they’re making rounds to various areas in your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard company to quickly acquire an understanding of if the guard is making rounds. The property manager should also be given with an updated version of these reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard provider provides a method of making certain that each guard is secure and alert. By having guards check-in frequently with the security guard company, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is occurring with your security as you are not there. During these inspections, be sure to ask your security guards questions about their responsibilities and duties to make sure that they understand their tasks. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing exactly that. Remember, when choosing a security consultant be confident that the consultant is not actually a security guard company. If so, your audit is guaranteed to develop problems with your existing security guard company.